Radisson Hotels: Treated Like a Criminal
September 02 2021
March 27 2023
My son returned to the UK from a 'red list' country a few weeks back, and spent 11 nights in a quarantine hotel under the COVID rules.
He was 'incarcerated' in the Radisson BLU Edwardian at Heathrow, London. It was not a pleasant experience for him.
If it wasn't rough enough to be confined to a room for 10 days, he had additional challenges to deal with.
These challenges were a combination of the very poor treatment from security staff (who were employed to help manage the influx of quarantine guests) and to a certain extent the Radisson Hotel's staff. There was an element of neglect towards my son from the hotel itself.
His food didn't always arrive, and so he would have to call reception to remind them that he was there waiting. This happened on a number of days.
On one occasion he was given a banana and croissant at 7am for breakfast, and had to call for his lunch at 3pm in the afternoon because the hotel had forgotten him.
I dropped a bag of 'supplies' at reception one day. My son told me later that day that the surly security person simply banged on his door, and dropped the bag. When my son opened his door, the ignorant security man pointed at the bag without a word.
Radisson Hotels need to be reminded that they have a duty of care to everyone staying in their hotels, regardless of circumstance. Everyone is paying to be there. Radisson are not doing anyone a favor.
And although the surly and ignorant security staff are clearly not fit to perform their role, this ultimately reflects poorly on Radisson Hotels Group.
Radisson must care for all their guests.
It is now too late to change anything, as restrictions are being lifted, but I would encourage the Radisson Hotels Group to make a statement acknowledging that they could have performed better for their quarantine customers.
I bet they won't.